Contact Us
We're here to help. Get in touch with our team through any of the channels below.
Get Support
In-App Support
The fastest way to get help. Our support team is available 24/7 through the PALS app.
Open the PALS app → Tap "Help" or "Support" → Start a chat
Email Support
Send us an email and we'll respond within 24 hours (usually much faster).
General Support:
support@pals.com
Specialized Support
Security Issues
For security concerns, unauthorized transactions, or account compromise:
Response time: Within 4 hours for urgent issues
Technical Issues
For app bugs, technical problems, or feature requests:
Response time: Within 24 hours
Business Inquiries
For partnerships, business opportunities, or enterprise solutions:
Legal & Compliance
Response Times
In-App Chat
Typically within minutes. Available 24/7 for all users.
Email Support
General inquiries: Within 24 hours
Security issues: Within 4 hours
Technical issues: Within 24 hours
Business inquiries: Within 2-3 business days
Urgent Matters
For urgent security issues or unauthorized transactions, use our in-app support for immediate assistance. Our security team is available 24/7.
Office Information
Mailing Address
PALS, Inc.
Customer Support Department
[Your Office Address]
[City, State, ZIP Code]
Office Hours
Our support team is available 24/7 through in-app chat and email. Physical office visits are by appointment only.
Before You Contact Us
To help us assist you more quickly, please have the following information ready:
- Your PALS account email or username
- Transaction IDs (if applicable)
- Screenshots or error messages (if applicable)
- A clear description of your issue or question
- Steps you've already taken to resolve the issue
You may also want to check our Help Center for answers to common questions.
Social Media
Follow us on social media for updates, tips, and community news:
Twitter/X
@PALS
PALS, Inc.
@PALS
Note: For account-specific issues, please use our official support channels (in-app or email) rather than social media for security and privacy reasons.
Feedback & Suggestions
We love hearing from our community! Your feedback helps us improve PALS:
Feedback Email:
feedback@pals.com
You can also submit feedback directly through the PALS app in Settings → Feedback.